It is not a secret to anyone that in the middle of 2020 and in the midst of a global pandemic due to COVID-19, more and more companies have decided to reduce costs to achieve survival as a company whatever it takes.
It should be noted that the reception of calls in this case could be sales, collection, post-collection, and even simple surveys, and, customer service has also been one of the objectives of the effort to reduce business costs in recent decades, and on top of that, to one of the most outsourced services in the world.
Let’s start by identifying the definition of a call center as such. Basically, call centers (living up to their name) operate most of the time by phone, it is their main communication channel.
So, Call Centers are destined to operate with a massive volume of calls. In particular, these companies are also used to manage the customer service part, as well as technical support and of course, sales.
At Freelance Latin America, with our Call/Call Center services, we are able to send incoming calls, or we can simply make outgoing calls or, successively, be a hybrid of both of them, in order to guarantee the best of services.
It is important to mention that the flexibility of our Call Center symbolizes, figures, and represents that we can easily combine all the skills and abilities or roles of our agents with adequate efficiency and effectiveness. In other words, we know exactly how to work for you.
In another order of ideas, our agents are better designed to understand your needs and solve your problems effectively, whatever they may be.
So, you may be wondering: What can we do as a call center?
Telemarketing
You should know that telephone selling has been one of the most common uses for call centers, or also known as telemarketing. Because the investment that your company will make by hiring our call center services will always be much less than the investment of hiring an internal sales team.
And yes, in turn, you can use that money you saved to invest it in another project or in infrastructure for your company.
This is the way we roll businesses work here at Freelance Latin America, we call it win-win deals.
Information Gathering
In case you did not know, it is very likely that you as a company want to use the information collected on your potential customers, or simply ordinary customers by having them call and present short surveys in order to investigate, find out, or inquire what products and services are, for them, better to adapt their needs in the future.
This is the best way to get good feedback when it comes from your own consumers.
Collecting and Retrieving
One of the fundamental and main functions that we can offer is a team that’s able to make collection calls, in addition, it can be an excellent way to keep track of the debts of your clients without having to assign a task to your internal employees.
It is so, we guarantee the service and your comfort.
The benefits of outsourcing this kind of solution are not only related to big fish but more and more small and medium-sized companies that have decided to take action and outsource our call center services to leave in our hands their customer support tasks.
And so on, we both have got a bigger fish to fry.
Now, I am going to tell you the benefits of hiring Freelance Latin America as a call center solution.
Cost Optimization
First of all, we must start talking about optimization and cost reduction, As we had previously said, outsourcing our call center services solutions means a reduction in costs by not having to hire a full-time employee to attend your calls.
Likewise, we have a highly trained rotation team that is capable of carrying out any available task.
Good Reputation of Your Business
No need to say, the brand and reputation of your company is something that is priceless. Therefore, by hiring our Call Center services we understand very well how to efficiently comply with your brand and, obviously, with the interactions of your customers.
So, the very first time a user receives a call, it is very important that the user is aware of who is contacting him. In our company, we have specialized freelancers who will make your brand reach a target audience of your products and services in mass, and generate as a final result a great increase in image and reputation in the market.
What more can you ask?
Right Place, Right Time
One of the main complaints from many associations and companies that associate customer protection is that a large part of these calls are made between midday and night. This is annoying for the consumer and they decide to pay to be part of the famous “Do not call the list”
But guess what? We also have that covered. Thanks to our studies, and our database, all our calls will only be in operation in hours when the client is not affected, one of the first laws of good service is not to disturb the consumer.
Therefore, it is important to respect the client’s space so that they do not feel overwhelmed, obviously, a good service generates recommendations, and the recommendations become more profitable for your business.
Multicultural Agents
This point is one of the most important. And of course, it is about more than speaking the same language, it is about cultural perspectives that are rooted in us. Cultural continuity has subtleties, nuances, and contexts that require personal experience that extraterritorial agents may not possess.
It is a very important thing to mention that our agents are able to understand the cultural connectivity of products such as insurance, and financial services, or can even take simple orders that cannot be taken for granted when using a foreign call center.
Obviously, it’s also worth noting that the more agents know and understand your brand and product, the better they will be able to answer customer questions, engage with the customer, and provide advisory advice, just like our agents do.
In this way, our agents are so well equipped that they have probably already been in the same situation as the customer, making the same type of product or service considerations before a purchase.
Our freelancers can converse with knowledge and comfort with their clients for a positive and personalized global experience in the most effective way possible.
World Wide Impact
Of course, you should know that through our call center, you can be able to reach customers from anywhere in the world, at a much lower cost than other marketing channels, and in turn, you can provide a 24/7 service 365 days a year.
This is one of the biggest benefits of outsourcing services in a contact center.
At Freelance Latin America, your goals are our challenge. Our team of freelancers is a guarantee of success thanks to their experience, professionalism, and qualifications.
If you are thinking of outsourcing the services of your company or need a professional team to carry out a specific strategy, get in touch with us!
– By Carlos Villalobos.
