Skills required:

Professional Skills:
- 3-5+ years total IT experience with exceptional professional skills (communication, teamwork, time management, planning, responsibility, initiative).
- Dependability – can take on a project or problem and see it through to the end.
- Situational Adaptability – adjusts well to change without impacting client or peer relationships.
- Output — Can bring a critical eye to tasks and aid in their conception and development.
- Development – Willingness to learn.
- Teamwork – Enjoys and excels at working cooperatively with fellow technicians. Views individual success as imperative to group success.
Technical Skills:
- Experience with Remote Monitoring and Management (RMM) systems.
- Windows Server.
- VMware ESX.
- Microsoft 365 and SharePoint.
- Repairing data backup systems. (Veeam experience a plus)
- PSA Tools. (Autotask)
- Antivirus and MDR Systems.
- Zero Trust.
- E-mail Security Systems.
- Multi-Factor Authentication.
- Remote Access and VPN.
Product Familiarity a Plus:
- Veeam, DattoRMM.
- Microsoft MFA and DUO.
- Mimecast.
- SOPHOS.
- Threatlocker.
- Vembu Storegrid.

Duties / Tasks to perform:

Resolve tickets for backup failures and warnings for Veeam, CloudAlly, Vembu Storegrid.
Resolve network system tickets including but not limited to physical disk status, event log errors, virtual disk space, and DHCP/DNS management.
Resolve tickets generated by our DattoRMM, including for offline devices.
Perform infrastructure/server maintenance including for firewalls switch updates, Hardware firmware, ESXI, and Servers. Follow and update checklist of maintenance activities for each client.
Test-restore Veeam image backups.
Monitor alerts from our Sophos MDR system.
Conduct audits of systems for missing MSP tool stack and missing backup configuration.
Process security tickets from multiple vendors at all clients with various levels of priority.
Respond to and resolve end-user support requests during after 6pm Eastern Time (New York).