Skills Required:
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
Duties / Task to perform:
- Utilize basic technical knowledge to support IT initiatives and provide first-level technical information systems support.
- Collect customer requests and data.
- Attend to customer phone calls.
- Respond to user emails and social media messages.
- Conduct basic troubleshooting using questionnaires to find out the level of support needed.
- Create tickets for Level 2 support.
- Provide product information.
- Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
- Performs miscellaneous job-related duties as assigned.