Frequently Asked Questions

We offer remote staffing solutions tailored to your company or project’s needs.

Our dedicated staff members are committed to your business, providing Full-time (40 hours a week) or Part-time (20 to 39 hours a week) availability according to your requirements.

Share your staffing needs by filling out our intake form.

• We will find the most suitable candidates and share them with you.
• Choose who to interview and hire your best match.
• Select a starting date and begin delegating tasks.

Our team consists of talented professionals from Latin America, with a strong presence in Venezuela, Colombia, Argentina, Peru, Panama, and Mexico. They bring exceptional services to businesses in the United States and Canada, regardless of their geographical location in Latin America.

Our talent is based across Latin America and works within U.S. and Canadian time zones for seamless collaboration. Most of our professionals operate in:

Eastern Time (ET) – Aligns with New York, Toronto, and Miami.
Central Time (CT) – Aligns with Chicago, Dallas, and Mexico City.
Pacific Time (PT) – Partial overlap available, ideal for flexible teams on the West Coast.

We prioritize placing remote professionals in time zones that match your business hours —so you get real-time communication, faster turnaround times, and zero late-night frustrations.

If you are unsatisfied with your remote worker during the first month, we will find you a replacement at no extra cost.

After the first month, you can terminate the contract with a 30-day notice.

We encourage you to work with your remote staff as if they were part of your on-site team. We advise you to add them to your company phone directory, so you have full access to their work calls and messages.

TIPS:

• Create a corporate email address.
• Add your remote professional to your workgroup chat.
• Make them feel part of your team.

If you’d like to absorb your remote worker, our contract includes a clause that allows for this. A one-time payment is required to integrate them into your company’s payroll, typically equal to six months’ worth of service, though the exact amount can vary depending on how long you’ve been working with them.

By choosing this option, you take on full responsibility for the professional’s compensation, work tools, compliance with tax and local labor laws, and any other associated liabilities.

We offer you a flat rate based on the working schedule you choose (Full-time or Part-time).

We can conduct criminal background checks on remote professionals.

All of the remote workers speak English, and their native language is Spanish.

We also have candidates who speak French, Portuguese, and Italian.

If you need any other language, just call us, and we will do our best to find a suitable candidate for you.

You may terminate the agreement at any time by giving just 30 days’ notice. However, we’re here for you every step of the way to ensure that the talent you hire aligns with your business’s core values and focus, enabling you to cultivate long-term partnerships.

We do not provide phone numbers, but we can recommend excellent options that have helped our other clients. This service will enable you to control and monitor all calls while having the phone number inside your company’s directory.

If you have a physical phone, we can help you coordinate shipping to the office(s) from which your professional/remote team will work.

Stripe or Bill.com, card (2.9% month fee) or bank transfer, one invoice a month.

We provide all the essential equipment your team requires, like a computer, headset, and mouse dedicated to your company, and our IT team can help you install all the software and apps you need.

Each client has the autonomy to determine the approach for managing vacations, holidays, and paid time off for their remote staff. Given that your hired talent is legally considered “Contractors,” you can provide benefits that align with your company’s culture and financial resources.

You can establish holidays based on your culture or the culture of your respective professional.

If the remote worker expresses their desire to work on these holidays, you may offer them a “holiday rate” of 1.5 times their standard rate.

Our IT manager will handle purchasing and shipping if you need to upgrade your equipment or add new items, such as a second screen or a docking station. The cost of the upgrade is covered by the client.

We provide shared and private office spaces tailored to your company’s requirements and the professional’s work responsibilities, available for an extra cost.

For further information, feel free to explore our office video here.

New remote workers located where we have coworking spaces receive an office tour on their first day. Otherwise, their onboarding is conducted virtually. During this process, they can meet our corporate team to discuss the essential policies, culture, and core values essential for remote work.

In addition, we provide guidance on best work practices, email etiquette, and the dos and don’ts of virtual employment. Additionally, we offer an extended onboarding process beyond the initial seven days, thirty and sixty days, to ensure a seamless transition and ongoing support.

Most professionals work at our offices in:

• Venezuela
• Colombia
• Argentina
• Mexico
• Panama

Yes, we have a month-to-month Service Agreement. If you wish to terminate our services and the relationship with any professionals/remote staff, you must give at least 30 days’ notice.

Our offices are equipped with fiber optic internet from multiple providers, with satellite backup.

All workstations have access to battery-powered UPS units, which can provide power for over 8 hours. We also have power generators for each office that can supply electricity for up to 12 hours.

Indeed, this option is available for an additional payment charged by the Internet Service Provider.

We can handle this and include it in your monthly invoice.

Yes, you can. We will pay all extra bonuses directly to your remote worker, and then include them in your monthly invoice.

• Graduation ceremony: Time off is granted on the day of the Graduation Ceremony.
• Death of an immediate family member (Parents, children, siblings) or spouse: We will grant three days off from the date of the death.
• Marriage or childbirth: 3 days off.
• Parental leave: This is arranged internally by your remote professional and the HR department.
• Sick days: Remote professionals receive three paid sick days per year. If they exceed this limit, they may take additional unpaid days. Similarly, clients who have contracted office services will be allowed to have their professional work from home if they are sick or unable to attend the office until they recover.